Gimme Beauty is committed to providing top-quality hair products! If you’re not completely satisfied, you can return your product within 45 days of purchase for a full refund—no hassle, no worries.
Return Qualifications
Any item purchased on gimmebeauty.com that is not marked as a final sale item can be returned for a refund within 45 days of purchase.
Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
45-Day Guarantee
At Gimme Beauty (“Gimme”), we stand behind our products and quality controls. If for any reason you are not satisfied with a Gimme product you purchased from the Gimme website or one of our authorized sellers in the United States, you may request a refund or replacement product within 45 days of the date of purchase.
Please note that because we are unable to control the quality of products sold by unauthorized sellers, unless otherwise prohibited by law, the Gimme 45-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites. The Guarantee is also limited to original, end-user purchasers in the United States.
To submit a Guarantee request, please complete the return process located below if you purchased your Gimme product directly from the Gimme website; otherwise, please contact our Customer Service team at support@gimmebeauty.com. Please have information available regarding where and when you purchased your product. You may also be asked to provide proof of purchase, submit photos of your product or its packaging, or provide other information to assistGimme in processing your request.
You must submit your Guarantee request within 45 days of the date of original purchase. Please note that you are responsible for costs incurred in mailing your product and proof of purchase.
Gimme reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or where Gimme concludes that the purchaser has abused the Gimme 45-Day Satisfaction Guarantee. Gimme may amend or terminate the Gimme 45-Day Satisfaction Guarantee at any time without notice.
If you have any questions regarding whether a seller is an authorized seller of our products, please contact us at support@gimmebeauty.com.
Returns Process
How to start a return or 45-day guarantee claim:
- Step 1: Contact our Customer Support Team via email or chat.
- Step 2: Provide your order number & reason for return/guarantee claim.
- Step 3: Follow instructions for return shipping (if applicable).
- Step 4: Receive refund or replacement confirmation
FAQ
How long does it take to process a return?
Once your return is received and inspected, please allow 5–7 business days for us to process your refund or exchange. We’ll send you an email confirmation as soon as it’s complete. Depending on your bank, refunds may take an additional 3–5 business days to appear on your statement.
What if my product is damaged upon arrival?
If you're reading this, we're sorry your order didn't arrive in perfect condition! If your item was damaged during shipping, we’ll make it right. Just reach out to our customer support team within 7 days of delivery with a photo of the damage, and we’ll gladly send a replacement.
Can I exchange my product instead of returning it?
In most cases, yes! While exchanges depend on the product, we’re happy to explore other great options that might work better for you. Just reach out to our customer support team, and we’ll do our best to find the right solution.
What happens if I miss the 45-day return window?
Our return window is 45 days from the date of delivery, and we generally aren't able to accept returns past that—especially if the product has been opened or used. That said, your satisfaction matters to us! If you're outside the window, reach out to our support team and we’ll do our best to help you!
